Terms and Conditions
MxSense Telingent Solutions Private Limited
These Terms and Conditions govern thse of MxSense Shopping, operated by MxSense Telingent Solutions Private Limited through its website, application, marketplace platform, and related services.
By accessing, registering, buying, selling, or using MxSense Shopping, you agree to these Terms and Conditions.
1. About MxSense Shopping
MxSense Shopping is an online marketplace where customers can purchase products from:
1. MxSense Official Store — products and services directly offered by MxSense.
2. Registered Sellers / Suppliers — products listed and sold by third-party sellers under their own brand or business name.
For third-party seller products, the respective seller or manufacturer is responsible for product quality, product claims, warranty, statutory compliance, packaging, fulfilment, returns, and after-sales support, unless specifically stated otherwise.
MxSense Shopping provides the marketplace platform, order management, payment support, delivery coordination, customer assistance, and grievance support.
2. Use of Website
Users must use MxSense Shopping only for lawful purposes. Users shall not:
· Provide false or misleading information
· Misuse accounts, offers, coupons, reviews, or payment systems
· Attempt unauthorized access to the platform or user data
· Upload harmful, abusive, illegal, or misleading content
· Violate applicable laws, third-party rights, or intellectual property rights
· Use the platform for fraud, fake orders, fake reviews, or prohibited activities
MxSense may restrict, suspend, or terminate access if any misuse, fraud, policy violation, or unlawful activity is found.
3. Customer Account Rules
Customers are responsible for:
· Providing correct name, mobile number, email, and address
· Keeping login details confidential
· Updating account and delivery information when required
· Reviewing product details, seller information, price, delivery terms, and return policy before ordering
MxSense is not responsible for loss or delay caused by incorrect customer information or unauthorized account use due to customer negligence.
4. Seller Responsibility
Sellers must complete required registration, KYC, and category approval before selling on MxSense Shopping.
Sellers are responsible for:
· Correct business, tax, bank, and KYC details
· Genuine and lawful product listings
· Accurate product images, descriptions, prices, stock, and warranty details
· Product quality, safety, packaging, statutory compliance, and product claims
· Order fulfilment, returns, replacements, refunds, and customer complaints
· Maintaining valid licenses, certificates, and approvals where applicable
MxSense may approve, reject, suspend, delist, or restrict any seller or product listing for compliance, customer protection, marketplace safety, or business reasons.
5. Product Listing Information
Product details, images, specifications, prices, stock status, warranty details, certifications, ingredients, expiry dates, and other information may be provided by MxSense or by registered sellers.
Sellers are responsible for the accuracy and legality of their product listings. MxSense may review listings but does not guarantee that every seller-provided detail is complete, current, or error-free.
Customers should read the product page carefully before placing an order.
6. Pricing and Availability
Product prices, discounts, offers, delivery charges, taxes, and availability may change without prior notice.
Adding a product to cart does not reserve the product. Stock is confirmed only after successful order placement and acceptance.
If there is a pricing error, stock error, listing error, payment issue, or technical error, MxSense or the seller may cancel or modify the order before dispatch. If payment has been received, refund will be processed as per the Refund and Cancellation Policy.
7. Order Acceptance
An order placed by a customer is a request to purchase the selected product.
Order acceptance may depend on payment confirmation, stock availability, seller acceptance, delivery service availability, fraud checks, and compliance checks.
MxSense or the seller may cancel an order due to:
· Product unavailability
· Payment failure
· Incorrect price or listing error
· Invalid or incomplete address
· Suspected fraud or misuse
· Seller inability to fulfil the order
· Product restriction or compliance issue
8. Payment Terms
MxSense Shopping may support payment methods such as UPI, debit card, credit card, net banking, wallet, bank transfer, cash on delivery where available, or other enabled payment methods.
Payments are processed through authorized payment gateway, banking, or payment service partners. MxSense does not store sensitive payment credentials such as full card number, CVV, UPI PIN, or net banking password.
MxSense is not responsible for payment failures, bank delays, payment gateway errors, or charges imposed by third-party payment service providers.
9. Delivery and Shipping
Delivery timelines shown on the platform are estimates and may vary based on product availability, seller location, customer location, courier partner, public holidays, weather, operational issues, or events beyond reasonable control.
Orders may be fulfilled by MxSense, registered sellers, manufacturers, suppliers, or third-party logistics partners.
Customers must provide accurate delivery details. MxSense and sellers are not responsible for failed or delayed delivery due to incorrect address, wrong phone number, customer unavailability, courier delay, or force majeure events.
10. Returns, Refunds, and Cancellations
Returns, refunds, replacements, and cancellations are governed by the product-specific policy and the Refund and Cancellation Policy published on the website.
Return eligibility may depend on product category, seller policy, product condition, return window, packaging condition, and reason for return.
Certain products may be non-returnable, including perishable goods, opened consumables, hygiene-sensitive products, customized products, digital products, and products specifically marked as non-returnable.
Approved refunds will be processed to the original payment method or any other permitted method as per platform and payment partner timelines.
11. Warranty and After-Sales Support
Warranty, service, installation, replacement, or after-sales support depends on the product, seller, manufacturer, and product-specific policy.
For MxSense Official Store products, support will be as mentioned on the product page or invoice.
For registered seller products, warranty and support are the responsibility of the respective seller or manufacturer, unless specifically stated otherwise.
12. Reviews and User Content
Users may post reviews, ratings, questions, or feedback where enabled.
Users must not post false, abusive, defamatory, misleading, promotional, spam, illegal, or infringing content.
MxSense may moderate, remove, hide, or restrict any content that violates platform policy, law, or marketplace integrity.
13. Prohibited Products and Activities
Sellers must not list illegal, unsafe, counterfeit, restricted, expired, misleading, prohibited, or non-compliant products.
Users must not engage in fake orders, fake reviews, payment misuse, fraud, intellectual property violations, or any activity harmful to customers, sellers, MxSense, or the public.
14. Intellectual Property
The MxSense name, logo, website content, platform design, software, graphics, text, images, and marketplace features are owned or licensed by MxSense and are protected by applicable laws.
Users and sellers must not copy, misuse, reproduce, or commercially exploit MxSense intellectual property without written permission.
Sellers must ensure that product images, brand names, descriptions, and listing content uploaded by them do not violate third-party intellectual property rights.
15. Limitation of Liability
To the maximum extent permitted by law, MxSense shall not be liable for indirect, incidental, special, consequential, punitive, or business losses arising from use of the platform, seller conduct, product defects, delivery delays, payment gateway issues, or third-party services.
For seller-listed products, MxSense acts as a marketplace platform. Product quality, product safety, product claims, statutory compliance, warranty, packaging, and fulfilment obligations remain the responsibility of the respective seller or manufacturer, unless specifically stated otherwise.
MxSense’s liability, if any, shall be limited to the amount paid by the customer for the relevant transaction, subject to applicable law.
16. Privacy
Use of MxSense Shopping is also governed by our Privacy Policy, which explains how user information is collected, used, shared, and protected.
Users are advised to read the Privacy Policy available on the website.
17. Support and Grievance Contact
For support, complaints, refund issues, seller-related concerns, or grievance matters, users may contact:
MXSENSE TELINGENT SOLUTIONS PRIVATE LIMITED
C/o IITM Research Park, 1FA I Floor,
Kanagam Road, Taramani,
Chennai City Corporation,
Chennai, Tamil Nadu - 600113, India
Email: info@mxsteligent.com
Phone: +91 93630 43622
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We aim to respond to support and grievance-related queries within a reasonable time.
18. Governing Law and Jurisdiction
These Terms and Conditions shall be governed by the laws of India.
Subject to applicable law, disputes arising from the use of MxSense Shopping, transactions, products, services, or these Terms and Conditions shall be subject to the jurisdiction of the competent courts located in Chennai, Tamil Nadu, India.
19. Changes to Terms
MxSense may update these Terms and Conditions from time to time due to changes in business operations, marketplace policies, legal requirements, technology, or services.
The updated Terms and Conditions will be posted on this page. Continued use of MxSense Shopping means you accept the revised terms.
20. Effective Date
These Terms and Conditions are effective from the date they are published on the MxSense Shopping website.