Privacy policy.
This Privacy Policy explains how MxSense Telingent Solutions Private Limited collects, uses, stores, shares, and protects personal information when users visit or use MxSense Shopping through our website, application, marketplace services, or related digital platforms.
By using MxSense Shopping, you agree to this Privacy Policy.
1. Information We Collect
We may collect information from customers, sellers, suppliers, and website visitors, including:
· Name
· Mobile number
· Email address
· Billing address
· Shipping address
· Login and account details
· Order details and transaction records
· Cart, wishlist, product preferences, and browsing activity
· Support queries, complaints, refund requests, and communication records
· Device information, browser details, IP address, cookies, and website usage data
For sellers and suppliers, we may also collect:
· Business name
· Business address
· Pickup address
· GST details, where applicable
· PAN details, where applicable
· Bank account details for settlement
· KYC documents
· Product listing information
· Category-specific compliance documents, where applicable
2. How We Use Your Information
We use collected information to:
· Create and manage user accounts
· Process orders, payments, refunds, cancellations, and returns
· Deliver products and provide shipment tracking
· Generate invoices and order records
· Provide customer support and grievance assistance
· Enable seller registration, KYC verification, product listing, and seller payouts
· Share order details with sellers, logistics partners, and payment partners where required
· Improve website performance, user experience, product discovery, and marketplace operations
· Prevent fraud, fake listings, misuse, unauthorized activity, and payment risk
· Send order updates, support messages, service notifications, and important marketplace communication
· Comply with legal, tax, regulatory, accounting, and business requirements
3. Payment Data Security
MxSense Shopping may use authorized third-party payment gateway, banking, or payment service providers to process online payments.
We do not store sensitive payment information such as:
· Full card number
· CVV
· UPI PIN
· Net banking password
· Sensitive banking credentials
Payment information is processed securely through payment gateway or banking partners. Any payment method saving, tokenization, authentication, or payment processing is handled by the respective authorized payment service provider as per applicable laws and security requirements.
4. Cookies and Tracking Technologies
We may use cookies and similar technologies to:
· Keep users logged in
· Remember preferences
· Improve website performance
· Understand traffic and usage patterns
· Provide relevant content, offers, and recommendations
· Improve security and fraud detection
Users may disable cookies through browser settings. However, some features of the website may not work properly if cookies are disabled.
5. Sharing of Information
We may share necessary information with trusted third parties only for marketplace operations, including:
· Registered sellers and suppliers for order fulfilment
· Logistics and courier partners for delivery
· Payment gateway and banking partners for payment processing
· Technology, hosting, analytics, communication, and customer support service providers
· Legal, tax, regulatory, or government authorities when required
· Professional advisors, auditors, or compliance consultants where necessary
We do not sell personal information to third parties.
6. Seller and Marketplace Data
For products sold by registered third-party sellers, customer order information such as name, delivery address, contact number, product details, order value, and order status may be shared with the relevant seller, supplier, or logistics partner to process and deliver the order.
Seller information such as business details, KYC documents, bank details, product details, inventory details, transaction records, and settlement details may be collected and used for seller verification, marketplace operations, legal compliance, payment settlement, fraud prevention, and customer support.
7. Data Protection and Security
We use reasonable technical, administrative, and organizational measures to protect user information from unauthorized access, misuse, loss, alteration, or disclosure.
However, no online platform, internet transmission, or digital storage system can be guaranteed to be completely secure. Users should keep their login credentials confidential and immediately report any suspected unauthorized account activity.
8. Data Retention
We may retain personal information, seller information, order records, transaction records, invoices, support records, and marketplace records for as long as necessary to:
· Provide services
· Process orders and refunds
· Resolve disputes
· Maintain business and accounting records
· Comply with legal and tax obligations
· Prevent fraud and misuse
· Support customer and seller claims
When information is no longer required, we may delete, anonymize, or securely archive it as per applicable legal and business requirements.
9. Customer and Seller Rights
Users may contact us to:
· Access or update their account information
· Correct inaccurate personal details
· Raise privacy-related concerns
· Request account support
· Withdraw consent where applicable
· Request deletion of certain information, subject to legal, tax, fraud prevention, dispute resolution, and business record requirements
Some information may need to be retained where required for compliance, tax records, payment records, legal claims, fraud prevention, or marketplace safety.
10. Third-Party Links and Services
MxSense Shopping may contain links to third-party websites, payment gateways, seller pages, logistics platforms, or external services.
We are not responsible for the privacy practices, security, or content of third-party websites or services. Users should review the privacy policies of those third parties before using their services.
11. Children’s Privacy
MxSense Shopping is intended for users who are legally capable of entering into valid transactions. If a minor uses the platform, such use should be under the supervision and consent of a parent or legal guardian.
12. Grievance and Privacy Contact
For privacy concerns, data correction requests, account support, customer support, seller support, or grievance-related queries, please contact us:
MXSENSE TELINGENT SOLUTIONS PRIVATE LIMITED
C/o IITM Research Park, 1FA I Floor,
Kanagam Road, Taramani,
Chennai City Corporation,
Chennai, Tamil Nadu - 600113, India
Email: info@mxsteligent.com
Phone: +91 93630 43622
Support Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST
We aim to respond to privacy and grievance-related queries within a reasonable time.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements, technology, or marketplace practices.
The updated Privacy Policy will be posted on this page. Users are advised to review this page periodically.
14. Effective Date
This Privacy Policy is effective from the date it is published on the MxSense Shopping website.